FAQ FAQ

Customers are reminded to familiarize themselves with all laws and regulations governing imports to the destination country/region before placing their orders

Recipients must be aware of and abide by all import regulations and restrictions of the destination country/region (e.g., bans or restrictions on imported products). They bear full responsibility for violations of relevant laws. Where delivery to the designated shipping address requires customs inspections by relevant authorities in the destination country/region, import duties charged after completion of such spot inspections are fully borne by the recipient.

No refund is granted if the customer fails to receive merchandise which has been seized due to violations of the import regulations of the destination country/region. 

Recipients must provide their full names as indicated on their ID documents. Incomplete names can cause unsuccessful delivery or receipt of packages.

If packages are returned as undeliverable, the website will not refund associated expenses (e.g., shipping fees).

因違反收貨國家(地區)之進口規範造成商品查扣之情形，商品除無法交付收貨人外也無法進行退款動作。 

收貨人請務必填寫身分證件上之完整姓名，若填寫不完整有可能造成包裹無法順利送達或者無法領取。

因無法領取而被退回之情形，本網站恕無法退回相關費用(如運費等)。 

Recipients must provide their full names as indicated on their ID documents. Incomplete names can cause unsuccessful delivery or receipt of packages.

Before placing an order, the buyer must gain a full understanding of import laws and regulations and import prohibitions of his/her country/region of residence. If ordered merchandise is confiscated in the destination country/region, the Center assumes no responsibility therefore. In case of confiscation, the Center does not refund the value of ordered merchandise or paid delivery and handling charges.

 If merchandise is returned for personal reasons such as purchase of the wrong item or ordering of products that fail to meet personal needs, incurred shipping costs are fully borne by the customer. If you wish to return a delivered item, please contact the Customer Service Center by e-mail at service@drwu.com. Upon review and approval of return requests, customers will be notified by e-mail. Upon receipt of written notifications, buyers must send the item(s) in question back to Dr. WU by EMS or airmail package within three days. Refunds are credited to the customer’s credit card. Shipping fees are not refundable. We will refund the total value of the originally ordered merchandise minus postage charges (NT$ 500) (all refunds are made in NT dollars; losses due to exchange rate differences are borne by the customer).  

Import duties, VAT, customs clearance charges, and postal charges may be levied pursuant to relevant laws of the destination country. Payable duties and charges are fully borne by the customer or by the recipient if the buyer and the recipient are different persons. They are directly charged by the delivery post office or freight company of the destination country/region. 

Since overseas orders are delivered by Chunghwa postal service as international packages sent by registered airmail, actual delivery times are impossible to confirm. We therefore recommend contacting local post office personnel upon arrival of the package to accelerate package retrieval. The international mail tracking service of Chunghwa Post allows queries of the package status by entering the item number CC_______TW in the designated field at the following link: https://postserv.post.gov.tw/pstmail/main_mail.html?targetTxn=EB500200