FAQ FAQ

Any problem with the shipment must be reported to us within 14 days after it has been sent. We offer money back guarantee if you are dissatisfied in any way. Only unused, unopened items can be returned. All return items must remain in the original condition in which they were received.

To return an item, please follow the steps of Return&Exchange. 

For refunds, please allow 1-2 billing cycles for your account to be credited.If your order was shipped or returned, you are responsible for the original shipping charges. Sometimes, import fee might result from the returned shipment. If such fees occurred, they would also be deducted from your refund. 

*Please note: Only products purchased at drwu.com may be refunded and cancelled. 

If you would like to exchange for other items that cost more than the original purchase, please contact us via online service system for more information on payment procedure.

Get more information: Return&Exchange