FAQ FAQ

Your order is delivered by Takkyubin express home delivery service. Customers can expect to receive their order within 7 days upon completion of required procedures unless notified otherwise by customer service if special circumstances result in a delay (excluding weekends, public holidays, and delays caused by natural disasters beyond the control of the company) 

If you wish to inquire your order status, please utilize the order query system of the Member Center to gain access to the latest information on your order. You may also click “Order Details” to confirm the payment/order/delivery status for the selected entry or dial the customer service hotline where all your questions will be answered by our dedicated personnel. 

Your order is delivered by Chunghwa postal service as an international package sent by registered airmail. Expected delivery times for international airmail packages as provided by Chunghwa postal service are listed below for reference.  

Expected delivery times for different overseas areas

Hong Kong, Macao, Mainland China, Japan, Korea, Thailand, Indonesia, Philippines: 7-11 days

America, Australia, New Zealand, France, Germany, the Netherlands, Central Europe: 10-14 days

Eastern, Southern, and Northern Europe: 14-18 days

Shipping fees: A flat shipping fee of NT$ 500 is charged for all overseas deliveries.